Return and Refund Policy

We want you to be happy with your purchase! This policy outlines the conditions under which you can return an item and receive a refund.

Return Window

You can return most items within 7 days of your purchase date.

Products Eligible for Return

• Items in original, unopened, and unused condition
• Items with all tags and labels attached
• Items accompanied by a receipt or proof of purchase

Products Not Eligible for Return

• Items that are damaged or used
• Items without original packaging or tags
• Items specifically listed as non-returnable on the product page
• Change of mind

Reasons for Return

• Incorrect item received
• Damaged item received
• Defective item

Return Process

1. Contact us through sales@sugarfreeheaven.pk or by Whatsapp at +92-337-077-077-1 to initiate a return.
2. Pack the item securely in its original packaging, if possible.
3. Include the order number and a copy of your receipt in the package.

Refund Process

Once we receive your returned item and verify that it meets the conditions outlined above, we will issue a refund to your original payment method within 3 business days.

Customer Requirements

• You are responsible for the cost of return shipping unless the item is incorrect or defective.
• We recommend using a trackable shipping service for your return.

Contact Us

If you have any questions about our return and refund policy, please contact us at sales@sugarfreeheaven.pk or by Whatsapp at +92-337-077-077-1.